Last updated: 1 January 2026
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1. Agreement
These Terms govern your use of services provided by Survival Hosting Ltd ("we", "us"). By ordering a service you agree to these Terms, the Acceptable Use Policy, the Privacy Policy and the SLA.
2. Accounts
You must be at least 16, or have the consent of a parent or guardian. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately if you believe your account has been compromised.
3. Services and provisioning
Services are provisioned automatically once payment clears, typically within minutes. Specifications are as described at the point of order. We may substitute hardware of equivalent or better specification.
4. Billing
- Fees are payable in advance for the billing cycle you select.
- Invoices are issued in advance of the renewal date, and renewal is automatic unless cancelled.
- Prices exclude VAT and local sales taxes, which are added at checkout.
- Failure to pay may result in suspension after 3 days and termination with data deletion after 14 days.
5. Cancellation and refunds
You may cancel at any time from the client area. Cancellation takes effect at the end of the current paid term; there is no partial refund for an unused portion except as below.
72-hour guarantee. New customers may request a full refund of their first payment within 72 hours of that payment. This does not apply to renewals, add-ons purchased separately, or accounts terminated for breach of the Acceptable Use Policy.
6. Your content and data
You retain all rights to worlds, saves, configuration and other data you upload. You grant us the limited licence necessary to host, transmit and back it up in order to provide the service. You are responsible for holding your own copies of anything you cannot afford to lose; our backups are a convenience, not a substitute.
7. Third-party software and trademarks
We are not affiliated with, endorsed by, or sponsored by any game publisher or developer. Game names, trademarks and artwork are the property of their respective owners. You are responsible for holding any licences the game software requires.
8. Suspension and termination
We may suspend or terminate a service that breaches these Terms or the Acceptable Use Policy, that presents a security risk, or where required by law. Where practical we give notice and an opportunity to remedy first. On termination for breach, no refund is due.
9. Liability
To the maximum extent permitted by law, our total liability arising out of or relating to the services is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect or consequential loss, loss of profit, or loss of data beyond our obligation to maintain backups as described in the service description.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
10. Changes
We may amend these Terms. Material changes will be notified by email and posted here at least 30 days before taking effect. Continuing to use the service after that constitutes acceptance.
11. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.
12. Contact
Survival Hosting Ltd — [email protected]